Social Media Policies

I presented a webinar last week on Social Media and Donor Engagement and found myself talking alot about social media policies.

I think it's very important to have a social media policy in place, whether it's one page or twenty. A social media policy really helps you define how you are going to engage people on the web. Many nonprofits are afraid of getting on social media because it means that you are no longer in control of the message.

Maybe you aren't, but at least a good set of guidelines will ensure that you can direct the message to where you want it to be.

For example, rather than having to react in surprise to negative comments or views of your organization, guidelines help you handle any negative situation that arises. Since a situation on social media can change by the minute, it's important to have a plan so you can react in an appropriate way.

Some things to add to your policy:

• Who's speaking on behalf of you? Are they able to respond to crises in a professional and speedy manner?
• What is your position on certain issues?
• How do you deal with comment moderation?
• How much control do you have over someone's personal pages?

A good social media policy in place will ensure that any problems you have in the future can be addressed swiftly and correctly.

The Merging of Design and Content

I've been working on website proposals for several days now and have come to a conclusion. Many people think that design and content are two seperate things and that comes to light on their webpages.

Let me explain.

I believe for a website to properly function, content and design have to work together, not fight against each other. They are the ying and yang, two sizes of a whole and yet I see so many websites where the content appears secondary. It always baffles me during a redesign process when people forget about the content.

How does this appear on a website?

One of the ways it does is through lack of white space. When the design starts to crowd into the content, then there is a problem. There should be enough room for the design AND the content.

Another way is by overdesign. Overdesign is when you have a really great design of a site that overshadows the content. Examples of this include excessive use of flash and more.

Not that content is blame-free either. When you have so much content that it's pushing the design to the edges, then you have a problem. You need to ensure that content and design work together to make the website perfect.

It's definitely easier said then done but it's possible!

Should You Be On Social Media?

At the My Charity Connects conference last week, a lot of the chatter surrounded social media and nonprofits. And the question I got asked the most, especially by small nonprofits, was do I need to be on Twitter/Facebook etc?

Well others suggest jumping into the deep end, I completely disagree.

Yes, Twitter and Facebook et al are great tools, especially for small nonprofits. They allow you to converse with your donors and get your message out to a wider audience.

But....

You need to truly assess whether social media is right for you. Do you have time to be utilizing social media tools everyday? Because if you don't, then it's not worth it.

I'd rather see someone not use Twitter at all rather than be on there for two weeks and then things die off. This gives off a negative impression of your organization, just like old content on a website.

You need to determine whether your audience will respond with these types of tools, and most importantly develop your goals.

If you don't have the time or the audience, look into other communications tools. Just because everyone is on Facebook, doesn't mean you have to be. Pick and choose what social media tools work for you, put together a plan and go for it!

And remember, just because social media is (mostly) free doesn't mean it won't cost your time.

Learn more here: Ten Things a Nonprofit Should Do Before Setting Up Social Media

Budgeting for Social Media

Writing for the Web Presentation

I presented at the My Charity Connects conference yesterday on the topic of Writing for the Web. Here is the powerpoint of my presentation. Audio hopefully will be following:

Writing for the Web

View more OpenOffice presentations from Lindsey Patten.

Maintaining Online Volunteers

I posting a while back about finding and engaging volunteers through social media. But while you may gain volunteers online, is it possible to maintain them online?

I think so. But this has to be done in conjunction with offline connection as well. How do we keep volunteers interested online? Here are a few suggestions:

1. Send a thank you email. A thank you email is nice and personal. You can be specific about what that person achieved. But keep it short so there's a greater chance they will read the whole thing.

2. Give them a shout out. People love recognition and it doesn't take much. Use Twitter or Facebook to say thanks or share what your volunteers have done. This gives them great exposure as well as your organization as well.

3. Create a volunteers group. Use Ning, Facebook, or Yahoo groups to allow volunteers to interact with each other, no matter where they are.

4. Give them a reference on LinkedIn. LinkedIn is a great business tool and having a good reference from someone can make all the different. Give them a good quote that they can share with future employers.

5. Post volunteer opportunities online. Use your website and social media tools to spread the word about what opportunities you have available. This way, your volunteers will know what's coming up.

Maintaining volunteers online just takes a few simple things.

Keep them updated,
Share their sucesses
and Say thank you!

Technical Difficulties

Sorry for the lack of blog posts, I've had technical difficulties this week. New blog posts will start on Monday!

Spring Cleaning: Brochure

Time to talk about your brochure. A brochure is easy to forget. You design it once, create lots of copies and then hand them out at events or send them to prospects. But right now I want you to pick up that brochure and really look at it.

Here are some questions to answer:

1.How old is it?
2. Is the information still relevant?
3. Is the information still fresh?
4. Should anything be changed?

If your brochure is older than a year, I would definitely recommend changing it. Why? Because even with a brochure you want to keep the content fresh.

Here's an example: Let's say you are at an event. Prospect #1 visits your booth and takes a brochure. Maybe he looks at your display and chats you up for a bit and then leaves. He takes the brochure with him, reads it but puts it aside and ends up not donating.

Year two of the event rolls around and Prospect #1 visits again, only to be handed the exact same information. With different information, perhaps he would have turned into a donor. With the same information, he will likely get bored and move on.

You can still keep your old brochures. They make excellent supplement materials. But change it up every once in a while.

Tips For Improving Your Brochure

• Keep everything as timeless as possible. Don't make your brochure go out of date in a month.
• Be clear and concise. Don't try to cram all your info onto that tiny brochure. Instead, pick the one or two main points you are trying to make and focus on those.
• Use bullet points to break up the formatting.
• Use quotes from clients, board members, staff and donors.
• Include a call to action on the donation form. There isn't usually alot of room, but try to make it work.

What about you? How often do you update your brochure? Answer the poll here: http://twtpoll.com/7vfxl4 or below.

Spring Cleaning: Newsletters

Your newsletter is a great communications tool for your organization. But is it really making an impact? How can you be sure that people aren't just throwing it away without reading it? And how can you make it better?

1. Ask the Donors
This is the time to survey your donors. Make it short and simple, but ask them what they think of the newsletter. Don't be vague with your questions, but instead ask very precise, direct questions that will garner a good response.

2. Change it Up
Sometimes people have a format and a style of a newsletter and they keep it that way for years. Consider changing it around, both from a design perspective and a content perspective. Do you always write about the same things? Do you always write in the same way? (ie. technical, colloquial, etc). Mix it up and see if that sparks interest.

2. Add Stories
If your newsletter doesn't have stories from your clients, please add them! They are a great way to make that connection between donor and client and encourage donors to give a bit more.

3. Add Interviews
Interview your board and staff and share those interviews in the newsletter. People give to people, not to organizations and this is your chance to showcase that!

4. Give Donors a Voice
Consider including a survey or a comment card that would allow donors to express what they are feeling, whether it's about this particular issue of the newsletter or your organization in general.

5. Fix Formatting
Don't try to squeeze as much content as you can into the pages. This makes it very hard to read and bulky. Instead, adjust your story lengths to fit the page. If you have a story that is just too good but you can't fit it, put the full story up on your website and tell people to read more there.

6. Be Critical
Don't just glance at your newsletter once and say it's fine. Take the time to look at it from the donor's perspective and see what needs to be changed or updated. If you make it fresh, the donors will be more engaged and interested.

7. Get Outside Opinions
You may pass it around to everyone if your office who can look at it and think it's fine, but someone with no connection to your organization may have a different view. Getting an outside opinion will give you a new perspective. So grab that friend who doesn't know that much about your organization and give her the newsletter.

Have fun Spring Cleaning and good luck!

Stay tuned tomorrow: Spring Cleaning your Brochure

Spring Cleaning

This week is going to feature a series of posts on spring cleaning your content, from newsletters, and brochures to websites and direct mail. It's time to throw out your stale content and create something new that will spark your donor's interest and keep them coming back for more!

So how do you start with spring cleaning?

1. Assess

In order to create something new, you need to look at your current materials. Determine what is useable and what you want to create from scratch. Don't reinvent the wheel if you don't have to, but at the same time don't rest on your laurels.

2. Determine Goals

Write down your goals for this communication piece. If it's a brochure, what do you want it to do? Setting out your goals from the beginning will help you shape the piece the way you want it. It will be clear and concise, rather than all over the place.

3. Develop Voice

Every nonprofit has a voice. What is your voice? Are you fun, serious, caring, warm, all of the above? Whatever the answer, make sure you know before you begin, This will help you when it comes to rewriting the piece.

4. Create Main Message

What is your main message? Look at your goals and develop one message that is the same through out every communication piece. Consistency only drives home your message more.

What makes a spring cleaning successful?

• Being critical


• Hearing from others


• Brainstorming


• Thinking outside the box

So dust off your brochure, re-examine your website and and get cleaning!

*Need a little guidance with your spring cleaning? Take the Communications Checkup today!

How to Have a Rewarding Conversation With A Donor

Do you want to have a conversation with a donor that's more then just a pitch? Donors want to feel as if they mean something to your organization. Take time out of your busy schedule and try giving a donor a call. Not to pitch them but rather to get to know them better.

1. Small Talk
The power of small talk is great. You can glean little bits of information from the conversation which you can use as lead-ins later. Plus, it's a great way to make both of you comfortable.

2. Learn
Learn about their interests outside of the organization. What do they like to do? Also, determine their type of personality. Are they serious or fun? Do they want to talk or they can't be bothered?

3. Why They Belong
You may choose during your conversation to suss out why they belong to your organization. Don't make it a pitch, but rather be geniunely interested in why they donate. Maybe they have a personal connection to the organization that you didn't know about.

4. Take Notes
The information you receive is important so try to take as many notes as you can. If you can't concentrate on the conversation while taking notes, then immediately after jot down what you remember.

5. Keep It Short
It's important to gauge how you think the conversation is going and whether the donor doesn't have time for you. If there's time, include all of the elements listed. If note, even a brief hello and a 'have a good day' can do wonders.

6. Follow Up
Follow up in ways that are personal to the donor. If they said they liked movies and you happen to know there's a movie festival this weekend, drop them a quick email. If you know of a event in your organization that would be perfect for them to attend, give them another call.

Personal attention lets your donors become more involved in the organization. It also puts a voice to the organization and makes it more personal.